If your withdrawal has been delayed or flagged for review, this article explains why it may have happened and what you can do.
What is coin mixing?
Coin mixing occurs when funds are deposited and withdrawn without meaningful gameplay in between — for example, depositing and immediately requesting a withdrawal, or placing only token bets relative to the deposit amount.
Housebets is a gaming platform, not a financial service. Using the platform as a pass-through for funds — regardless of intent — violates our Terms of Service and triggers automatic review by our security team.
⚠️ Note: In some cases, this pattern may also be flagged as a potential compliance concern under anti-money laundering regulations. We are required to investigate and report such activity.
What happens if your withdrawal is flagged
Withdrawals that appear to involve coin mixing are automatically held for manual review. Depending on the outcome, this may result in:
A temporary delay while the review is completed
A request for additional verification
Account restrictions pending investigation
In serious cases, permanent account closure
If your withdrawal is under review, our team will contact you directly. You can also reach out via live chat or at [email protected] to check the status.
How to avoid issues
The simplest way to avoid a flag is to use your deposited funds for gameplay before requesting a withdrawal. There is no specific minimum, but a reasonable amount of wagering relative to your deposit is expected.
If you're unsure whether your activity meets the threshold, contact support before submitting a withdrawal request.
Deposited by mistake or changed your mind?
If you deposited funds and haven't placed any bets, contact our support team before requesting a withdrawal. Our team can review your account manually and, where eligible, process a return without it being flagged as coin mixing.
Requesting a withdrawal immediately without contacting us first is more likely to trigger an automatic hold.