⏱️ First, Wait depending on the table below
Most balance updates happen instantly, but occasionally there's a short delay.
Situation | Wait Time |
Originals | Instant |
Live casino | Up to 5 minutes |
Slots | Instant (Ensure you have ended the round) |
Sports | Up to 5-60 minutes (It's often the sports provider) |
🔄 Step 1: Refresh Your Session
Try these quick fixes first:
Hard refresh the page (Ctrl+Shift+R / Cmd+Shift+R)
Log out and log back in
Check a different browser or device
Clear your browser cache
Balance updated? Great, you're all set! ✅
Still missing? Continue below ↓
📝 Step 2: Gather Your Details
Before contacting us, please have this info ready:
What We Need | Where to Find It |
Game name | Check your bet history |
Bet amount | My Bets → Recent |
Date & time | Timestamp on the bet |
Currency | The coin/token you used |
Screenshot | Optional but helpful |
💬 Step 3: Contact Support
Click the chat icon in the bottom right and send us all the information you have
⚡ What Happens Next
Step | Timeframe |
We receive your message | Instant |
Initial response | < 5 minutes |
Investigation | 15-30 minutes |
Resolution | Same session |
🛡️ Good to Know
Your funds are always safe. If there's a issue, we just may need to sync it.