Open the exact game's information or rules panel before placing a bet. Look for an i, ?, Help or Rules control inside the game. The wording and position depend on the provider.
What to check
Use the rules for the version you have opened, even if you recognise the game name. Check:
Your bet: the selected currency, total stake and any optional side bet.
Winning outcomes: the paytable or the conditions needed for a winning result.
Extra features: what triggers them, what they cost and whether they change the game's rules.
Limits: the permitted stakes and any game-specific maximum win.
RTP: the theoretical return for the exact configuration or mode, where listed.
Interrupted rounds: how that game handles a lost connection or an unfinished round.
For example, two blackjack tables can use different payout rules. Two versions of a slot can also have different RTP settings. Familiar artwork or a similar title does not mean their rules match.
If you cannot find the answer
Leave the game open without placing a new bet.
Check the game information below the player as well as the provider's in-game menu.
Contact Housebets support with the game name, provider and the rule you want explained. A screenshot of the relevant panel helps.
If your question concerns an existing bet, include its round or bet reference and the approximate time. Support can then investigate the specific round rather than guess from the game name.
For help interpreting the percentage, read Fairness and RTP.