Send bugs and product suggestions through official Housebets support. The current Promotions page links the bug-report and feature-suggestion programmes and their own conditions.

Explain what you were trying to do, what happened instead and the steps that reproduce it. Include the page or game, browser/device, approximate time and exact error. If a payment or bet was involved, give its reference and stop before repeating an action that could submit another transaction.

Share an error image only if useful, with personal information hidden. Never include passwords, authentication codes, wallet keys or recovery phrases. Do not access another player's account or data to demonstrate a problem.

Describe the player problem and the outcome you want. A short example is often more useful than a long list of screen changes. Explain who the change would help and what is difficult today.

A submission is not a promise that a feature will be built, that a release date is agreed or that a monetary bounty will be paid. The programme's terms and the team's response govern any acknowledgement or benefit.

You can report an account, security or safer-gambling problem without meeting a promotional programme's eligibility rules. State urgent account concerns directly rather than presenting them only as a product suggestion.