A VIP reload is an individual offer arranged by the VIP team for a specific account. It isn't a scheduled program like the Weekly Bonus, and it can't be requested through the chat. If you have one, the message you received states its conditions; a VIP level or another player's offer doesn't mean an identical reload for you.
Find your offer
Check Rewards and any official reload message sent to your account. Read the reward name, amount, currency, claim timing and expiry. A VIP reload can carry a wagering requirement — it differs from offer to offer. Any locked amount is shown in your wallet's currency dropdown. If the offer is unclear or you cannot find its claim instructions, contact Housebets support with the original message.
Is this the Weekly Bonus?
The regular weekly reward and a VIP reload offer should not be assumed to have the same schedule or conditions. Use the exact reward name when asking for help. Do not apply the weekly countdown to a separate VIP arrangement unless its terms say so.
If a reload is missing
Tell us in the chat which offer you mean, when you tried to claim it and the error you saw — we can check what was credited. If you have a VIP manager, they handle your reload questions on Telegram. No extra deposit or wager is needed to ask.