What you'll be asked to do
During verification you'll be prompted to:
Look directly at the camera
Slowly turn your head in the directions shown on screen
Hold still for a moment while the system captures your face
The whole process takes about 30 seconds.
Why we use a liveness check
A static selfie can be spoofed with a printed photo. A liveness check confirms that the person verifying the account is physically present — significantly reducing the risk of identity fraud and protecting your account from being verified by someone else without your knowledge.
Tips for a smooth liveness check
Use a device with a front-facing camera in good working order
Make sure the room is well-lit — your face should be clearly visible
Remove sunglasses, hats, or anything covering your face
Keep your face within the frame throughout the process
Note: The liveness check does not store video footage. Only the resulting match score and a still image are retained for compliance purposes.