Use the self-exclusion guide. If you cannot sign in, e-mail [email protected] from your registered address and say you need help self-excluding. Explain clearly that you want help stopping access. Questions about a remaining balance can be handled separately from gambling access.

Housebets’ Responsible Gambling policy lists independent organisations: BeGambleAware (begambleaware.org), Gambling Therapy (gamblingtherapy.org), GamTalk (gamtalk.org), the Responsible Gambling Council and Gamblers Anonymous. Visit the organisation directly to check the support available in your language and country. An independent organisation cannot change your Housebets account or decide a payment question, but it can give you a different kind of support.

BetBlocker (betblocker.org) and GamBlock are free or paid tools that block gambling websites and apps; Net Nanny is a filtering option if minors use your device. Set them up on every device you use.

If you are worried about someone else, these resources can also help you find appropriate support. Do not share their login credentials or use their account to make changes.