You can ask for help at any point, including if gambling is affecting your money, relationships or ability to stop. You do not need to wait for a payment or bonus issue to be resolved before taking protective steps.

Use the self-exclusion guide, or contact Housebets support if you cannot sign in. Explain clearly that you want help stopping access. Questions about a remaining balance can be handled separately from gambling access.

Housebets’ Responsible Gambling policy lists independent organisations, including Gambling Therapy. Visit the organisation directly to check the support available in your language and location.

BetBlocker’s support directory also lists organisations supporting people affected by gambling harm. An independent organisation cannot change your Housebets account or decide a payment dispute, but it can provide a different kind of support.

BetBlocker offers tools to restrict gambling websites and apps. Read its setup and restriction terms and consider every device you use. A device block and a Housebets self-exclusion are separate protections; installing one does not confirm the other has been applied.

If you are worried about someone else, these resources can also help you find appropriate support. Do not share their login credentials or use their account to make changes.