Contact support with the existing transfer details before sending anything else. A below-minimum transfer needs to be checked against the coin, network and minimum that applied to that deposit route.
Find the transfer record
Open the sending wallet or exchange and record the coin, network, amount actually sent, time and transaction hash. Include any sending fee that reduced the amount reaching the destination.
Check your Housebets deposit history as well. Tell support whether an entry exists and what its status says. A confirmed blockchain transfer and a credited Housebets balance are different records; confirmation alone does not establish that the deposit met the platform's requirements.
What to ask support
Explain that the received amount may be below the displayed minimum. Provide the TXID or explorer link and the relevant deposit reference. The team can investigate whether it reached a supported address and what options apply.
Do not assume a second transfer will combine with the first, unlock it or guarantee recovery. Do not send to an address supplied by an unofficial account claiming to fix the issue.
For a future transfer, check the current selected route's minimum and the sending service's fees before confirming. If the units or net amount are unclear, resolve that first.
