You can request self-exclusion before resolving a remaining balance. Under the Self-Exclusion policy, support can help with withdrawing remaining funds separately from gambling access.

First make clear that you want to stop gambling and ask for confirmation of the restriction. Then tell support that you need help with the balance or an existing withdrawal.

Include the currency and any withdrawal reference. If you cannot sign in to view the amount, say so; do not try to bypass the exclusion to reach the wallet.

Cash, bonus funds and the amount currently withdrawable can differ. Ask support to explain the applicable treatment and any necessary account or payment checks. Do not assume every bonus balance is immediately withdrawable, or that account closure automatically completes a pending transfer.

You do not need to keep playing to obtain an explanation. If a turnover message appears, tell the team you do not want to gamble and need the available options explained.

Use official Housebets support or [email protected]. A request to withdraw remaining funds is not a request to restore gambling access, and a payment enquiry should not delay your request for exclusion.