Email [email protected] and state clearly: “I need help self-excluding from Housebets.” You can also use the official support chat if it is accessible. You do not need to recover gambling access first.

Give your Housebets username and, where possible, contact the team from the email linked to your account. Say that you cannot sign in and whether you are asking about casino, sports or both. Describe the restriction you want and ask the team to confirm the scope and duration available.

Do not send a password, authenticator code, wallet recovery phrase or identity document in the initial message. If an ownership check is needed, follow the approved process the team provides.

Make clear that you want action to stop gambling, not only information about the policy. A general automated explanation does not confirm that your account has been excluded. Ask the team to confirm when the restriction is applied.

If a payment or reward question is also open, keep it separate. You do not need to resolve it before requesting exclusion.

The Self-Exclusion policy is available without signing in. The Responsible Gambling policy also lists independent support and blocking tools you can use immediately.