These are different requests. If the reason you want to close your account is to stop gambling, tell support that clearly and ask about self-exclusion, rather than relying on an ordinary closure request to provide the same restriction.

Withdraw your balance first, then ask us in support chat to close the account. The team closes it and confirms by e-mail to your registered address. A closure you asked for is reversible: if you change your mind later, contact support and the team can reopen the account for you. Only accounts closed by Housebets — for example for fraud or bonus abuse — stay closed permanently. Either way, make sure any pending withdrawal has completed before you ask.

Self-exclusion is irreversible. It cannot be shortened or reversed while active; an exclusion with a set period is reviewed before any reactivation, and a permanent exclusion stays closed. You can withdraw any remaining balance by contacting support — see the Self-Exclusion policy.

Closing an account does not necessarily delete every record. The Privacy Policy describes access, correction, deletion and other rights, together with legal retention obligations.

For a data request, email [email protected] and explain what you are asking to access, correct or delete. Follow any approved identity-check process; do not attach extra sensitive documents unsolicited.

If you need both exclusion and a privacy response, make both requests explicit. The privacy enquiry should not delay asking for help to stop gambling.