Open the chat on Housebets to ask a question or request help from the support team. You can also email [email protected].
Help us find the right record
Start with what you were trying to do, what happened instead and when it happened. Include your Housebets username when emailing us. The most useful details depend on the issue:
A deposit or withdrawal: coin, network, amount, approximate time and transaction hash or withdrawal reference.
A casino bet: game and provider, bet or round reference, and the amount or result you want checked.
A sports bet: bet reference, event and market, plus the settlement you are asking about.
A reward: reward type, the period it relates to and what your Rewards page shows.
A screenshot of an error can help. Leave out passwords, two-factor authentication codes, wallet private keys and recovery phrases.
When you need a person
Ask for the support team in the same chat and explain what still needs reviewing. The automated assistant can help with information, but a general answer does not confirm that an account action has been completed or that a teammate has been assigned. Use the confirmation you actually receive in the conversation, rather than assuming a handover has happened.
If you follow up by email, include the earlier conversation or reference so the team has the context. If you are waiting for a person, ask whether your request has reached the team and whether an update time is available.
If the issue remains unresolved
Our complaints procedure explains the formal complaint form, the information to include and the published handling timelines. These are the timelines for formal complaints; they are separate from ordinary chat replies.
If you need to stop gambling, open Responsible Gaming when signed in, or tell support that you need self-exclusion assistance. The self-exclusion policy is available without signing in. You do not need to resolve a payment or reward question first.