The current VIP programme enables social-chat access from Silver 1 (10,000 XP). Your account must also satisfy any other access or moderation requirement shown in chat. Community posting and customer support are separate services.

Open social chat while signed in and read the message. Compare the stated requirement with your current level on Rewards. An old message quoting a different VIP threshold is not the current programme rule.

If you meet the VIP requirement but cannot post, note whether chat is missing, the input is disabled or submitting gives an error. Tell support the exact wording so the relevant account or technical issue can be checked. Do not create another account or ask another player to post private account information for you.

For payments, verification, account security or self-exclusion, use Housebets support chat or [email protected]. You do not need to deposit or wager to unlock community chat before asking for help.

Keep passwords, authentication codes, identity documents, private keys and wallet recovery phrases out of social conversations. If someone claims to be support and requests sensitive information, stop and verify the message through the site's official support route.