Social chat unlocks automatically once your account meets all three of these:
Total deposits of at least $1.
Total wagered of at least $50.
VIP tier Bronze 5 or higher.
All three must be met at the same time — for example, Bronze 5 with $20 wagered is not enough yet. You can see your deposits, wagered amount and VIP tier on your Rewards page and in Profile → Statistics. Nothing needs to be requested: chat appears once the thresholds are reached.
Still no chat after meeting all three?
Open social chat while signed in and note exactly what you see: no chat panel, a disabled input, or an error when you send a message. Then write to us in support chat with that wording and we will check your account. Please do not create a second account to get around it.
Muted in social chat?
Mutes are set by the moderators. You can ask support in chat to pass your request to them; the mute stays in place until they decide.
Account help does not need social chat
Payments, verification, security or self-exclusion questions go through support chat — you do not need to deposit or wager to reach us. If you cannot sign in, e-mail [email protected] from your registered address.
Keep these private
Never post passwords, two-factor codes, identity documents, private keys or wallet recovery phrases in social chat. If someone in chat claims to be support and asks for them, stop and check with us through the site's support chat.