Under the Sportsbook Rules, bets on postponed, cancelled or abandoned events are void and the stake is returned — unless the market you bet on was already definitively decided before play stopped, in which case that market stands. An event rescheduled in advance for broadcasting or fixture reasons is not treated as postponed, and a match counts as abandoned when it is halted and not concluded on the same day. Sport-specific rules take priority where they differ.
Postponed and played within 48 hours: bets stand
If a postponed match is rescheduled and played within 48 hours of its original start time, all bets stand. 48 hours is the minimum window during which your bet remains valid before a cancellation or void is confirmed — your ticket stays open in the meantime.
Some sports have longer windows. For example, a postponed tennis match has up to 7 days to be rescheduled before bets are voided, and an NFL game stands if it is played within the same game week. The sport-specific rules for your event state the window that applies.
First, identify what changed
Check whether the event was moved in advance, postponed after its scheduled start, cancelled, or started and then abandoned. These are different situations. Also check whether the market you bet on had already been decided before play stopped.
For example, the treatment of an undecided full-match market may differ from a period or event that was already completed. That example explains why the precise selection matters; it does not decide your ticket.
Check your ticket
Open My bets and locate the affected event.
Copy the Ticket ID and note the exact market and selection.
Review the applicable sport-specific rules through the sportsbook rules information.
Check whether the ticket is still open, has settled or has been voided.
The general Sportsbook Rules explain postponements and abandonments and state that sport-specific rules take priority. An announced new start time on a third-party website is not, by itself, confirmation of how your bet has been treated.
If the status is unclear
Contact Housebets support with the Ticket ID, event, scheduled date, new date if known and the message or status shown. Ask which rule applies to that particular market.
You do not need to place another bet to have the original ticket reviewed. Avoid submitting the same selection again merely because the event has moved: the original ticket may still be open.