Telegram: t.me/housebetscom
Discord: follow the Discord link on the Housebets website.
For help with your account, start from chat on Housebets or email [email protected].
Check the destination, not just the name
An account can copy a Housebets name, logo or profile picture. Before following a giveaway link or replying to a support message, check the full address against an official link. If you are unsure, return to Housebets yourself and ask support to check the message.
Do not use a link in an unexpected direct message as your only proof that a channel is official. Avoid posting account or payment details in a public community discussion.
What to keep private
Housebets support does not need your password or two-factor authentication code in chat. Never share your wallet's private key or recovery phrase. These are different from a public transaction hash, which support may ask for to find a deposit or withdrawal.
If your account needs verification, follow the official verification flow shown in your account. Do not send identity documents to an unsolicited social-media or messenger account.
If something feels wrong
Stop replying and tell us in support chat. Include the sender's name or address, the link and a screenshot of the message with any sensitive details removed. We pass it to the team to check the source and you hear back by e-mail — do not act on the message until then.
Messages that are genuinely from Housebets
E-mails from addresses ending in @housebets.com or @vip.housebets.com, and messages in the support chat on the site, are ours. Our official public channels are X (x.com/housebets), Telegram (t.me/housebetscom) and our founder Porchy on X (x.com/p0rchy).
Not sure whether a message is from us? Do not reply to it or click anything in it yet — open the support chat and paste the sender and the text. We check the source and confirm by e-mail.