An Account Unavailable, Account Blocked or similar message needs an account-specific check. The message alone does not establish the reason or mean a restriction has been lifted.

Check the email linked to your Housebets account, including spam and junk. The team's explanation and instructions for an account decision are communicated by email. Keep that message with the relevant transaction or conversation references.

If you cannot find it, contact support in Housebets chat or at [email protected]. Include your username, the exact message and when it appeared. Tell the team if you no longer have access to the registered email.

Chat can help check the account status and whether a decision email was sent. It should not be treated as a promise of a particular reason, an override or an approved reopening.

Follow the instructions in the decision email. For an unresolved complaint, use the formal dispute-resolution process. Explain the outcome you are requesting and provide the records for that issue.

For an active self-exclusion, support can separately help with a remaining balance. An exclusion cannot be shortened during its selected period. Do not use another account, another person's identity or a VPN to try to restore gambling access.