Account & verification
Sign-in, account details, identity checks and security.
23 articles
- Why am I being asked for source-of-funds information?
- How to link or manage your sign-in methods
- How to sign in with Google, X or Telegram
- I have been asked for video verification. What happens next?
- Find notifications and manage promotional emails
- Check signed-in devices and login history
- Set up or manage a passkey
- Correct an account detail or change a preference
- I think someone else accessed my account
- I lost access to my email or linked sign-in method
- Change your username
- Reset a forgotten password
- How to set up 2FA and save your backup codes
- Turn off 2FA or recover a lost authenticator
- Why is my account or game blocked by location?
- Check your verification status
- Which documents can I use for verification?
- Take a clear document photo or prepare an upload
- Complete the liveness camera check
- Fix a rejected verification document
- Where should I upload verification documents?
- How is verification data handled?
- My account is restricted: what should I do?