Start with the rejection reason shown in your verification flow or sent by the team. Correcting that specific issue is more useful than uploading the same document again.
Match the reason to the next step
What needs attention | What to check |
Name or account details | Compare the document with your account information. Ask support about a legal-name change or incorrect account detail. |
Expired ID | Use a valid, in-date identity document. |
Image quality | Retake the photo with readable text, full edges and no glare. |
Wrong document type | Select a document accepted by the verification request. |
Proof of address | Check your own name, current address and the date requirement. |
Missing side or page | Include every side or page requested by the flow. |
Photograph the original document where a physical ID is required. Do not edit the name, address, date or other information to make an image match the form.
Submit the correction
Return to the verification section in your account and follow the option provided to continue or resubmit. Check the new images before sending them. Keep track of which document you replaced and when so support can understand the latest attempt.
The reason does not make sense
Contact Housebets support and copy the exact rejection wording. Explain what you submitted and which part you need clarified, without attaching the identity document to chat or email. The team can direct you to the appropriate next step.
A rejection is not a request to open a different account or use someone else's document. Continue through your existing account’s secure verification flow.