Submit identity and proof-of-address documents through the secure verification flow in your Housebets account. Documents sent in chat or by email do not complete that process.
Use the correct upload route
Open housebets.com directly and sign in.
Go to your profile, open Settings, and find Verification.
Follow the verification request or the option to start or continue the check.
Upload the requested documents inside that flow and review its confirmation or next step.
If you cannot see the verification section or cannot start a requested check, contact support for help accessing it. Do not use a different person's account to upload documents.
What can I send support?
You can describe the problem and provide the error text, device/browser and the stage where the flow stops. A screenshot of an error can help, provided it does not reveal your ID, address document, authentication code or other sensitive information.
Support chat is useful for instructions and troubleshooting. It is not a substitute document-upload portal.
Someone asked me to send documents elsewhere
Do not send them to a social account, a person in community chat or an unfamiliar link. Open Housebets independently and ask the official support team to confirm the request. Explain where it came from and provide the sender's public profile or message reference rather than forwarding your documents.
Keep passwords, 2FA codes, wallet seed phrases and private keys private as well. None should be sent to someone offering to speed up verification. Read the Privacy Policy for information about verification data.