Instant rakeback accrues on every real-money casino and sports bet from Bronze 1 and appears on your Rewards page as a claimable amount. It is not the same as a casino win or a refund of your full stake.
Check the correct reward
Open Rewards and find Instant Rakeback. Review the amount and status, then use the claim control when available. Check the result before submitting again if the page pauses or reports an error.
A program can exist without a positive amount currently claimable for your account. Do not assume the absence of a button means every bet failed to count. The recorded eligible play and current claim status need checking.
Why a wager total is not enough
Reward calculations depend on eligible activity and program terms. Sports bets count towards instant rakeback since 2 October 2026; sports bets placed before that did not earn rakeback.
The current regular-rakeback terms specify 0× reward wagering. A claimed reward goes to your cash balance. If part of your balance is still locked by a deposit playthrough, your wallet shows how much remains before it becomes withdrawable.
For a missing or failed claim, tell support the reward type, approximate time, currency, amount shown and any relevant bet or claim reference. A claim button click is not proof that the credit completed; use the recorded outcome.