First identify the figure you are checking: XP progress, an accruing reward, a claimable amount or a completed credit. They do not update for the same reasons or mean the same thing.
Check the right record
XP: compare the recorded game/bet, currency and time with your progress. A deposit is not an XP credit.
Zero reward: read the programme's eligibility or unlock message and check whether there was qualifying activity.
Period just ended: check calculation and claim status. The countdown ending does not prove payment is complete.
Claim submitted: look for its result before submitting again. Claimable, processing and claimed are different stages.
Unclaimed older reward: check its actual claim window; do not assume it remains available indefinitely.
A regular programme being listed on Rewards does not establish that your account earns it. Similarly, a missing slider setting does not by itself prove you have no rewards.
Ask for a focused check
Send support the reward type, play period, amount and status shown. For XP, include the game/provider, bet reference, wager currency and time. For a failed claim, include the error and when you submitted it.
Support can check the relevant records. Do not estimate a bonus from deposits alone or add up a short list of recent bets as a complete period total. No further deposit or wager is needed to ask for an investigation.