If Housebets asks you to complete a video-verification appointment, follow the instructions in the official request for your account. An appointment with the team is different from the automated liveness camera step in a verification flow.

Use the contact or booking instructions in the request. Confirm the date, time and timezone, and check what you need to prepare. If a booking link is missing or the time is unclear, contact Housebets support in your existing conversation before the appointment.

Do not assume a time has been booked until you receive confirmation. A support message acknowledging your request is not the same as an appointment confirmation.

Reply in the existing support conversation with the scheduled time and timezone, what happened and when you are available. Ask the team to confirm the next arrangement. Do not create another account or assume the check has been approved because the appointment time passed.

Only follow verified Housebets instructions. Never provide your password, authentication codes, wallet recovery phrase or private key during a call. Use the approved secure process for any documents requested. Support can confirm whether an invitation is genuine if you are unsure.