An extra security check helps protect your funds from fraudulent or unauthorised activity. If your withdrawal is pending or on hold, it does not mean you have done anything wrong—we can help you check what is happening.
Most withdrawals are processed automatically, usually straight away. Occasionally, a request needs a risk review. Very large VIP withdrawals may also need manual approval or a top-up of the payout hot wallet used to send transfers.
Check your withdrawal status
Open transaction history and select the request. Read the status and any message asking for information. If a transaction hash is available, you can follow the transfer on the blockchain. Your receiving wallet or exchange may need further confirmations before crediting it.
We’re here to help
Contact Housebets support with the withdrawal reference, currency, network, amount and request time. We’ll check its current status and explain the next step. A pending label alone does not tell us which check or processing stage applies.
If verification is needed, use the secure verification flow. Never send your password, wallet recovery phrase or authentication codes in chat.
Can I cancel the request?
Ask support to check whether cancellation is still possible for that withdrawal. A cancellation request is not confirmation that it has been cancelled; check the recorded outcome before submitting another withdrawal.
Read how long withdrawals take for the difference between Housebets processing, blockchain confirmation and arrival in your wallet.